The Texas-based company was accused of failing to honor rebates or financing promotions, such as zero percent financing for the next 18 months, and charging consumers extraneous fees on incorrectly invoiced or damaged products.
This agreement is designed to provide some relief to Wyoming consumers who were wronged by Dell’s practices. It also provides Dell with guidelines meant to promote clear communication with consumers and prompt resolution to customers’ concerns.
Wyoming’s agreement is on the heels of a settlement between Dell and 34 attorneys general from other states. Terms of Wyoming’s agreement mirror that of the multi-state agreement announced Jan. 12.
Wyoming consumers may be eligible for restitution if they made a purchase from Dell between April 1, 2005, and January 12, 2009, and experienced one or more of the following: a problem with a Dell financing offer; a problem with a Dell rebate; a problem with Dell financing; a problem with a Dell repair, warranty, or servicing.
Consumers must file a claim with the Wyoming Attorney General’s Office prior to April 13, 2009, and meet specific criteria outlined in the agreement in order to be considered for compensation.
Evaluation of claimant eligibility and distribution of Wyoming’s $25,000 settlement will be overseen by the Wyoming Attorney General’s Consumer Protection Division. In the event that eligible claims exceed $25,000, a prorated distribution will be considered. If claims do not exceed $25,000, the balance will be deposited into the state’s General Fund.
For more information please contact Wyoming Attorney General’s Office at 307-777-5833 or visit the Website http://attorneygeneral.state.wy.us/consumer.htm.
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